Thermal Printhead Guidelines:
Stocked printheads will ship from our partner’s Itasca, Illinois facility. Drop-ship orders are shipped from Atlanta, Georgia. Stocked printheads will ship in (2) business days after order confirmation. Drop-ship orders will ship within (4) business days after order confirmation. Contact us for more information on shipment lead times. Returns are allowed on unused printheads only. All returns must have a Return Materials Authorization (RMA) # issued prior to shipping the print-head back to StickyPaper. Restock fee = 15% or $30, whichever is greater.
Drop-In Replacement Guarantee:
StickyPaper OEM-Equivalent thermal printheads are direct OEM-grade replacements, made with authentic OEM compo- nents from Kyocera, Rohm and TDK, and are backed by a 12-month manufacturer’s warranty. They are true OEM-equivalent printheads, guaranteed to perform to original manufacturer specification. Genuine OEM brand thermal printheads also carry a 12-month manufacturer’s warranty.
All thermal printheads carry a one year limited warranty for printhead defects in material and workmanship from the date of shipment by StickyPaper. At its option, StickyPaper will replace any printhead that fails due to defect within this warranty period. Failure of a printhead is defined as the inability, after performing reasonable printer setting adjustments, and after reasonable attempts to troubleshoot the issue with StickyPaper technical support, to obtain legible print quality from the printhead on approved, non-defective, thermal or thermal transfer media. This warranty does not cover printheads that have been misused, mishandled, altered, neglected or damaged in any way. The warranty is for the replacement of the printhead itself and does not extend to the printer in which it is installed.
It is important to follow the printer manufacturer’s Operator/Maintenance/User Manual or the “Caring for Your Thermal Printhead” booklet enclosed with most new StickyPaper printheads in order to maintain the warranty coverage. Please con- tact StickyPaper in advance to obtain a Return Materials Authorization (RMA) # prior to shipping a printhead back to StickyPaper.
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StickyPaper is a leading provider of labeling and thermal printing solutions for a variety of shipping, warehouse, production and office environments. Customers value StickyPaper’s high quality products, high service levels and high value offerings.
Our company offers a variety of label materials, ribbons and replacement printheads compatible with leading Zebra, Datamax-O’Neil, Sato, VideoJet, Intermec, Bell-Mark and other key printer manufacturers.
StickyPaper partners with well-respected label manufacturers and OEM-compatible replacement printheads to offer stock labels, stock ribbons and replacement printheads ship within 2 business days.
Reach out to us on social media or connect with us directly at +1 (646) 84-STICK (646-847-8425).